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DO’S AND DON’TS

This grievance redressal system is implemented in order to reduce paper work and wait time for complaint resolving and at the same time bring transparency in the entire system of grievance handling. To maintain the end objectives and decorum, certain do’s and don’ts need to be taken care off by all the related stakeholders while registering, assigning and resolving grievances-


–> Student should register a grievance only when he/ she is not getting a response from the concerned authorities/ persons at department/ administration level
–> Personal issues between student-student should be avoided unless they turn in to instances of harassment or other such disciplinary cases
–> All day to day working related matters should be resolved preferably through personal interactions with concerned faculty/ staff/ officials
–> Students should properly describe the problem/ issue faced by him while registering the grievance
–> Students should never use obscene language or comments while registering grievance or providing feedback.
–> Strict action will be taken in case any student is found involved in any such practice
–> Student should ensure timely feedback so that proper closure or remedial action can be taken
–> On registering the grievance via call center, provide all the information required by the executive as all details are kept confidential
–> Arguments/ comments/ use of derogatory language with executive should be avoided as this can lead to serious disciplinary actions
–> The system should not be used to get information or inquiry purpose
–> The system is meant to handle individual grievances only
–> The system is not intended to resolve personal/ family related issues

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