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ABOUT GRIEVANCE REDRESSAL SYSTEM


Purpose:

The Online Grievance Redressal Mechanism for the students of the University has been started to resolve the complaints/ issues faced by the students in a more transparent manner. This system is drawn in the light of guidelines set under The Shri Ramswaroop Memorial University Uttar Pradesh Act, 2011 and UGC (Grievance Redressal) Regulations 2012. This system aims at identifying before management the problems areas for students and resolving them quickly.


Objectives:

The Online Grievance Redressal Mechanism for the students of the University has been started with following end objectives-

–>To develop an organizational framework to resolve grievances of the students
–>To provide a transparent system of handling the student grievances
–>To ensure effective solution to the student’s grievances
–>To investigate the reason of dissatisfaction
–>To obtain where possible a speedy resolution to the problem
–>To ensure that all student related issues/ problems are visible to management

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